Refund policy
Refund & Return Policy
Last Updated: September 10, 2026
At Diarrhea Relief Medicine, we want you to have a positive experience when ordering from our store. If there is a problem with your order, our Customer Care team is available to help.
30-Day Return Policy
Eligible products may be returned within 30 days of delivery.
To be eligible for a return, the product must:
- Be unused and unopened
- Remain in its original packaging
- Be in the same condition in which it was received
- Be associated with a valid order or proof of purchase
- Be returned within 30 days of delivery
Returns requested more than 30 days after delivery are generally not eligible.
Because we sell medications and other health-related products, certain items cannot be returned once opened or used. These restrictions are necessary to protect product safety, quality, and integrity.
Please contact our Customer Care team before sending any product back. We will review your request and provide return instructions and, when applicable, the appropriate return address.
Please do not return products directly to the manufacturer.
Non-Returnable Items
For health, safety, and product-integrity reasons, the following items generally cannot be returned once opened or used:
- Opened or used medications
- Opened supplements
- Opened health or personal care products
- Products with broken, damaged, or removed safety seals
- Intimate or sanitary products
- Gift cards
- Products identified as Final Sale
- Any item specifically identified as non-returnable at the time of purchase
We reserve the right to decline a return that does not meet the requirements of this policy.
Damaged, Defective, Incorrect, or Missing Items
If your order arrives damaged, defective, incorrect, or missing an item, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Photographs of the product or packaging when requested
We may request photos of the shipping box, packaging materials, product, lot information, or other details to help us investigate the issue.
Depending on the circumstances, we may provide:
- A replacement
- A refund
- Store credit
- Another appropriate resolution
Please do not discard the product or its packaging until our Customer Care team has reviewed your request.
Refunds
Once an eligible return has been received and inspected, we will notify you whether the return has been approved.
If approved, the refund will generally be issued to the original payment method.
Your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.
Late or Missing Refunds
If you have been notified that your refund was issued but do not see it in your account:
- Check your bank or payment account again.
- Contact your credit card company or payment provider.
- Contact your bank to confirm whether additional processing time is required.
If you have completed these steps and still cannot locate the refund, please contact our Customer Care team.
Exchanges and Replacements
We generally provide replacements for products that arrive damaged, defective, or incorrect.
If you experience a problem with an item you received, contact Customer Care with your order number and details of the issue. We will review the request and provide the appropriate next steps.
For eligible products that are simply unwanted or no longer needed, a return and refund may be available under the terms of this policy.
Sale and Promotional Items
Unless specifically marked Final Sale, eligible products purchased during a promotion or with a discount may still qualify for a return under this policy.
Refunds are based on the actual amount paid for the returned product after applicable discounts or promotions.
If a promotion required multiple products or a minimum purchase amount, returning part of the order may affect the promotional discount and the final refund amount.
Gifts
If you received an eligible product as a gift and would like to request a return, please contact Customer Care.
Refund options may depend on how the original order was placed and the payment method used.
Return Shipping
Unless a return is required because of an error by Diarrhea Relief Medicine, a damaged product, a defective product, or an incorrect shipment, the customer is generally responsible for the cost of return shipping.
Return shipping costs are non-refundable unless otherwise required by applicable law or agreed upon by us.
We recommend using a trackable shipping service when returning an approved item.
Diarrhea Relief Medicine is not responsible for return packages that are lost or damaged before they reach our facility.
Order Cancellations
We process orders as quickly as possible.
If you need to cancel or modify an order, please contact us as soon as possible after placing your order.
We will make reasonable efforts to accommodate cancellation requests, but we cannot guarantee that an order can be changed or canceled once it has entered processing or has already shipped.
If an order has already shipped, it may need to be handled according to the applicable return procedures.
Refund Eligibility
All refunds and returns are subject to the requirements of this policy and applicable law.
Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded or restricted.
Contact Us
Have a question about a return, refund, replacement, or order issue?
Please contact Diarrhea Relief Medicine Customer Care:
Email: diarrheareliefmedicine@gmail.com
When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.