Privacy Policy

Last updated: September 10, 2026

This Privacy Policy explains how we collects, uses, stores, and shares personal information when you visit or use our website, place an order, create an account, contact us, or otherwise interact with our services.

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to offer our products and services to you.

By using our website or purchasing products from us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following types of information:

Contact Information

This may include:

• Full name
• Billing address
• Shipping address
• Email address
• Telephone number

Order and Transaction Information

When you place an order, we may collect information relating to:

• Products purchased
• Order number
• Order date
• Shipping and delivery information
• Returns, refunds, exchanges, or cancellations
• Payment status and transaction details

Payment Information

Payments are processed through Shopify and/or third-party payment providers. We may receive information necessary to confirm and complete your transaction, but we generally do not have access to your complete credit or debit card number.

Account Information

If you create an account, we may collect information such as your login credentials, account preferences, and settings.

Communications

If you contact us by email, contact form, or another communication method, we may retain the information you provide, including the contents of your communication.

Device and Usage Information

We may automatically collect certain technical information when you use our website, including:

• IP address
• Browser type
• Device type
• Operating system
• Network information
• Pages visited
• Products viewed
• Website interactions
• Referring websites
• Cookies and similar technologies

2. How We Collect Information

We may collect information:

• Directly from you, such as when you place an order, create an account, subscribe to communications, or contact us.
• Automatically, through cookies, pixels, analytics tools, and similar technologies when you browse our website.
• Through Shopify and service providers that help us operate our website, process payments, fulfill orders, provide customer support, analyze website activity, or perform other business functions.
• From third parties, where permitted by applicable law.

3. How We Use Your Information

We may use personal information for purposes including:

• Processing and fulfilling orders
• Processing payments and refunds
• Shipping products to you
• Providing customer support
• Communicating with you about orders and account activity
• Managing customer accounts
• Improving our website, products, and services
• Understanding how customers use our website
• Preventing fraud and unauthorized transactions
• Maintaining website and payment security
• Sending marketing communications where permitted by law and where required consent has been obtained
• Complying with legal and regulatory requirements
• Resolving disputes and enforcing our terms and policies

We do not use customer information for purposes unrelated to the operation of our business except where permitted or required by law.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, web beacons, and similar technologies to operate the website, remember preferences, understand website usage, measure advertising performance, and improve your shopping experience.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.

5. How We Share Personal Information

We may share personal information when reasonably necessary to operate our business, including with:

• Shopify, which hosts and supports our online store.
• Payment processors, to securely process transactions.
• Shipping and fulfillment providers, to deliver your orders.
• Technology and service providers, including hosting, analytics, customer support, fraud prevention, and security providers.
• Marketing and advertising providers, where permitted by applicable law.
• Professional advisers, such as legal, accounting, or financial service providers where necessary.
• Government authorities or law enforcement, when required by law or valid legal process.
• Other parties in connection with a business transaction, such as a merger, acquisition, restructuring, or sale of assets.

We do not sell your personal information in exchange for money.

Where applicable law gives you the right to opt out of certain forms of sharing or targeted advertising, you may exercise those rights through the mechanisms provided on our website.

6. Shopify

Our store is hosted on Shopify. Shopify processes information relating to your use of our store in order to provide and improve its services.

Information submitted through our store may be processed by Shopify and other service providers involved in operating the website, processing transactions, providing analytics, preventing fraud, and fulfilling orders.

For more information about how Shopify handles personal information, please review Shopify's privacy policies and privacy tools.

7. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security, content, or policies of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Complete transactions
• Provide our services
• Maintain business and accounting records
• Resolve disputes
• Prevent fraud
• Comply with legal, tax, and regulatory obligations
• Enforce our agreements and policies

Retention periods may vary depending on the type of information and the reason it was collected.

10. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have certain rights concerning your personal information, including:

• The right to know what personal information we collect and use
• The right to request access to your personal information
• The right to request correction of inaccurate information
• The right to request deletion of personal information
• The right to receive or request portability of certain information
• The right to opt out of certain targeted advertising or sharing
• The right to withdraw consent where processing is based on consent
• The right to lodge a complaint with an applicable data protection authority

These rights are subject to applicable legal exceptions and limitations.

To exercise an applicable privacy right, please contact us using the information provided below. We may need to verify your identity before processing certain requests.

11. Marketing Communications

If you subscribe to promotional communications, we may send you information about products, promotions, or other offers.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

Even if you opt out of promotional communications, we may continue to send transactional or service-related messages, such as order confirmations, shipping updates, refund notifications, or account-related communications.

12. Children's Privacy

Our website and services are not intended for children under the age of majority applicable in their jurisdiction.

We do not knowingly collect personal information from children under the applicable age. If you believe that a child has provided us with personal information, please contact us so that we can review the situation and take appropriate action where required by law.

13. International Data Transfers

Depending on the services we use, your personal information may be processed or stored in countries other than the country where you live.

Where applicable law requires safeguards for international transfers, we will rely on legally recognized transfer mechanisms.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this policy. We encourage you to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a privacy-related concern, please contact us:

Diarrhea Relief Medicine
Email: diarrheareliefmedicine@gmail.com

We will review and respond to privacy requests within the timeframe required by applicable law.